In the interest of trying to keep my mind going all in the same direction, while I am thinking
about ten times faster than I type, I am going to try to be a bit more concise, while not taking
away from the absolute witless -Wit'Uls...indeed...- comments that I am posting.
So, of course, nothing at all happened as I had planned it yesterday after I made my post. It was
my every intention to just go ahead any sight-type another of my Arthur Witles stories. What actually
happened was that I went ahead and called up MSN customer support to see if we could get to the root
of the problem regarding my inability to send email through my new web site server email address.
Normally when I call tech support for any reason (for any product at all) it is because I have already
exhausted all other options, as was the case here. The represenititive started asking me if I had
done this, that and the other ( the kind of crap that I am sure about 96% of their calls are solved
by ) and I assured him that I had. In addition, I provided him with the exact error message that
I was seeing, as well as the IP address of the site that I was trying to access email through. I further
offered to reset my password temporarily so that he could check and see that yes, it was not possible
to send email through this server using Outlook.
The 'technician' that I spoke to seemed to be a bit overwhelmed by the amount of information that I
was giving him. He must have known that he was way out of his league on this case, so he forwarded
me to a supervisor (i.e. a different pimple-faced kid with more hours of Quake under his belt). That
simply led to me telling him that I had already tried x, then y, then z, then a few things I thought
may actually help to circumvent the problem. He eventually transferred me to another 'tech' who
was using the same operating system as me (this is almost forty minutes into the call, btw).
So, damn near an hour into the call, and they finally get a guy on the line with the same OS as me?
The efficiency is astounding... At any rate, this guy seemed to be another grunt. He had the same
base OS as me, but did not have any actual information to offer. He basically just had the same
exact tabs in the setup and options screens, but the setup and options was SO not my problem at
that point. I mentioned that I thought the problem might involve the fact that I can not access
MSN through another computer because the screen where you put in your username/password changes
that into an incoherent string of numbers, he had no idea what I was talking about -if you have MSN
internet access, give it a go, set your modem to try to dial a local access number and log in with your username/
pword, it will not let you do it.- So for checking MSN mail the Outlook will work, since you are
already logged on to that account, and whatever logorhythm they are using has already been checked.
So, this 'tech' had had enough of me, and sent me to yet another 'tech'. This 'tech' was telling
me that in order to send/receive 'web-based' email you have to use your password for that web-based
site. I assured him that I had an actual pop3 and smtp protocol on this server and asked him to
send me an email, I told him that I would read it back to him as soon as I got it, since my pop3
mail (delivery system) was working properly, but my smtp (sending system) was not. When I read
back the subject line to him, "youarea" and the body of the message; "loser". He sounded to be
at least a bit uncomfortable, and transferred me to yet another 'supervisor' (how many supervisors
can they possibly have over there at MSN at 11p.m. Arizona time? At least two.)
You would like to think that this guy was the one who solved my problem, wouldn't you? I would
have liked to have thought that to, but in reality he was simply the most 'chatty' 'tech-support'
guy that i have ever spoken with. 108% of me thinks that he was just another grunt that knew less
about computers than I do. He was, however, the first guy who actually offered me a few options
that I had not yet considered. Bonus points for that.
Now I am about two hours into this call, and the guy asks me when the last time I did the 'critical
updates' for windows was. It was only a few months ago, but, I had since re-installed the OS because
of a FUBAR on my initial hard-drive. At this point I am kicking myself in the ass for letting that
fact slip my mind. I go to the site and download 14 megs of critical updates (it took hours, but
I was busying myself with other things at the time). I then deleted all of my mail accounts on
Outlook (as per his instruction), and set them up again. Which, of course, didn't work.
I sit here still, with a MicroSoft Windows 98 system, an account through MSN.com,
trying to use MicroSoft Outlook Express to gain access to be able to send messages
through my shadowtwin.com address, and it is just not going to happen. If you are reading this,
it is likely that you feel the pain that I feel, which is not really pain, but, anger at the fact
that a huge company like MicroSoft can not make their new software compatible with
their old software.
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